Our Commitment

Returns &
Your Peace of Mind

Every bloom we send should delight. If it doesn't — for any reason within our control — we make it right. Fast, fair, and without fuss.

✓
100% satisfaction guarantee on all orders
✓
Photo-only claims — no need to return flowers
✓
Same-day resolution for most cases
✓
Choice of refund, replacement or store credit
100%
Guarantee
The PetalParadise
Promise
If your flowers aren't perfect, neither are we. We'll fix it — no excuses, no delays.
Fresh-cut guarantee on every order
Zero-hassle claims process
Resolved within same business day
Your choice: refund, swap, or credit
Start a Claim →

What's Covered

Return Eligibility

We cover all quality, delivery, and fulfilment issues. Here's a clear breakdown of what qualifies.

✓ Eligible 🥀
Flowers Arrived Wilted
If your blooms arrived in less-than-fresh condition, we'll replace or refund — no questions asked.
✓ Eligible 📦
Wrong Item Delivered
Received a different arrangement than ordered? We'll sort it out immediately.
✓ Eligible 🔢
Missing Items
Something missing from your order? Contact us and we'll dispatch the missing pieces right away.
✓ Eligible 💔
Damaged in Transit
Packaging crushed or blooms broken during delivery? Covered fully under our transit guarantee.
✓ Eligible ⏰
Late Delivery
If your order didn't arrive within the selected window without prior notice, you're entitled to a partial refund.
✕ Not Covered 💐
Change of Mind
Due to the perishable nature of flowers, we cannot accept change-of-mind returns once an arrangement has been delivered.

How It Works

The Claims Process

Four simple steps — and we do most of the work.

01
📸
Take a Photo
Photograph your flowers clearly, ideally within 24 hours of receiving your order. Include the packaging if relevant.
02
📬
Contact Us
Reach out via email, live chat or phone with your order number and photos. Our team responds within 2 hours.
03
🔍
We Review
Our team assesses your case with care and fairness. We aim to resolve all claims within the same business day.
04
✅
Resolution
We'll offer a replacement delivery, store credit, or a full refund — whichever you prefer. No argument, no hassle.

Policy at a Glance

What You Need to Know

⏱
24-Hour Window
All freshness claims must be raised within 24 hours of delivery.
📷
Photo Required
A clear photo of the issue helps us resolve claims faster.
💳
Full Refund
Eligible claims receive a 100% refund to original payment method.
🔄
Or Replacement
Prefer a fresh arrangement instead? We'll redeliver at no extra cost.
🎁
Store Credit Option
Choose store credit and receive an extra 10% bonus on top.
🌿
No Return Needed
Keep or compost your flowers — we never ask them back.

Common Questions

Returns FAQ

Refunds are processed immediately upon approval and typically appear in your account within 3–5 business days, depending on your bank.
Yes! If your original arrangement is eligible for return, we're happy to arrange an exchange for any item of equal or lesser value. Upgrades are available at the difference in price.
Gift recipients can contact us directly. We treat gift return claims with the same care and urgency as direct orders — simply have the recipient quote the order number from the card.
We ask that all freshness or quality claims be raised within 24 hours of delivery. For missing items or wrong orders, you have up to 48 hours.
In almost all cases, no. Given the perishable nature of our products, we don't require you to return the flowers. Simply send us your photos and we'll proceed.
Unused digital gift cards can be refunded within 30 days of purchase. Partially used gift cards are non-refundable.

Get in Touch

Reach Our Care Team

Our floristry specialists are here to help. Pick your preferred way to reach us.

💬
Live Chat
Available 9AM–8PM, 7 days
Response: Under 5 min
Get in Touch →
📧
Email
petalparadiselk@proton.me
Response: Within 2 hours
Get in Touch →
📞
Phone
+94716473744
Response: Instant during hours
Get in Touch →

Submit a Claim

Start Your Return

Fill in the form and our team will be in touch within 2 hours during business hours.

Login to select your order automatically from a dropdown.
📷
Upload flower photos to help us review your claim faster.
You can upload up to 4 images. Max 5 MB per file.
⏰ Response Time
We aim to respond to all claims within 2 business hours. For urgent same-day issues, please use our live chat for the fastest response.
💳 Refund Timeline
Once approved, refunds are processed immediately and appear in your account within 3–5 business days depending on your bank or card issuer.
🎁 Store Credit Bonus
Choose store credit and we'll add an extra 10% on top of your refund value as a thank-you for your patience. Credit never expires.
🌿 What to Do With the Flowers
Please do not discard flowers until your claim is confirmed — we may ask for additional photos. After that, feel free to compost them guilt-free.
Questions? We're here to help you bloom.
Chat With Us →